NetIQ AppManager for Nortel BCMx Readme File
 

AppManager for Nortel BCMx

Version #Build_Version#

Readme

Date Published: #Build_Month_Year#

 
 

 

AppManager for Nortel BCMx includes Knowledge Scripts to monitor the health, availability, and performance of key BCM features. These scripts allow you to monitor and manage crucial services at a depth unparalleled by any other solution. You can configure each script to raise an event, collect data for reporting, and perform automated problem management when an event occurs.

This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.

This document outlines why you should install this module, lists installation requirements, and identifies known issues. For more information about installing the module, see the AppManager for Nortel BCMx Management Guide, included in the download package.


Why Install This Release?

Release #Build_Version# of AppManager for Nortel BCMx provides the following enhancements:

  • This release resolves an issue in which an access violation error occurred when running a BCM discovery or job on a BCM 50 running version 5. This issue occurs when CPU usage data is not available on a Nortel BCM device, which causes the access violation. With this release, the access violation no longer occurs, but AppManager cannot provide CPU usage data if that data is not available on the Nortel BCM device. (ENG295967)
  • This release includes support for Windows Server 2008 R2.

This release of AppManager for Nortel BCMx replaces all Previous Releases.

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System Requirements

For the most recently updated list of supported application versions, see the AppManager Supported Products Web site.

AppManager for Nortel BCMx has the following system requirements:

  • At minimum, AppManager version 7.0 installed on the AppManager repository (QDB) computer, on all proxy agent computers, and on all console computers.
    Note Support for Windows Server 2008 requires the most recent version of the AppManager for Windows module. For more information, see the AppManager Module Upgrades and Trials Web page.
  • Microsoft operating system installed on the proxy agent computer:
    • 32-bit Windows 2000
    • 32-bit or 64-bit Windows Server 2003
    • 32-bit or 64-bit Windows Server 2008
    • Windows Server 2008 R2
  • On the devices you want to monitor:
    Hardware Version Software Version
    BCM 200, 400, 1000 4.0 (requires Nortel BCM patch BCM.R400.032-PSM)
    BCM 450 1.0, 5.0
    BCM 50 (firmware releases 1.00.2.04.j through 3.0)
    Note Includes 50a with an ADSL router
    and 50e with an Ethernet router.
    1.0, 3.0, 5.0

For more information, see the AppManager for Nortel BCMx Management Guide, included in the download package.

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Contents of the Download Package

AppManager for Nortel BCMx includes a managed object, qNortelBCMx.dll, and Knowledge Scripts to discover and monitor BCM resources. The download package includes this Readme, a management guide, Help for Knowledge Scripts, and several files that are used during installation:

  • AM70-NortelBCMx-#Build_Version#.msi, the application module setup program.
  • AM70-NortelBCMx-#Build_Version#.ini, a configuration file used with the AppManager setup program.
  • AM70-NortelBCMx-#Build_Version#.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
  • ckNortelBCMx.exe, the pre-installation check used with the AppManager setup program.

When you download the module, these files are copied by default to the local folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files directory on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing This Module

Run the module installer to install the module components in the following locations:

  • On all proxy agent computers to install the agent components
  • On all console computers to install the Help and console extensions

Run the module installer only once on each of these computers.

You must also install the Knowledge Scripts and, where relevant, the Analysis Center reports. You can install these module components to either local or remote databases:

  • When installing to the primary QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.
  • If Analysis Center reports are available for this module, select the option to install Analysis Center reports, and then specify the SQL Server name of the server hosting the Analysis Center Configuration Database.

Important If you use Control Center 7.x, run the module installer for each QDB attached to Control Center. If you use Control Center 8.x, run the module installer only for the primary QDB, and Control Center will automatically replicate this module to secondary QDBs.

You need to install Knowledge Scripts and Analysis Center reports only once per database. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases.

For more information about installing this release, see the AppManager for Nortel BCMx Management Guide, included in the download package.

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Uninstalling This Module

You can use the Add or Remove Programs option from the Control Panel to uninstall this module.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. AppManager for Nortel BCMx has the following known issues at the time of release. If you need further assistance with any issue, please contact Technical Support.

  • ChassisUsage does not return data. The ChassisUsage Knowledge Script job does not return data on the following BCM systems: BCM 4.0, BCM 50R3, SRG 50R3, BCM 50R5, and SRG 50R5. NetIQ Corporation is working with Nortel for a solution.
  • LogicalDiskSpace returns inaccurate data. The LogicalDiskSpace Knowledge Script job returns invalid data on the following BCM systems: BCM 4.0, Bcm 50R3, SRG 50R3, BCM 50R5, and SRG 50R5. NetIQ Corporation is working on a solution.
  • SystemUsage returns inaccurate data for CPU on BCM 50. Nortel BCM model 50 computers intermittently report CPU usage of 100%, even when the actual CPU is not busy. To work around this problem, reboot the Nortel BCM computer. NetIQ Corporation is working with Nortel for a solution.
  • SystemUsage returns inaccurate data for CPU and memory on BCM 4.0. The CPU and memory data returned by the SystemUsage Knowledge Script are inaccurate. To resolve this issue, install Nortel patch BCM.R400.032-PSM.
  • PCB and CSC serial numbers unavailable on BCM 4.0. The PCB and CSC serial number fields on the Details tab of the Operator Console are blank for BCM software version 4.0 resources.

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Previous Releases

This release of AppManager for Nortel BCMx includes enhancements added in previous releases.

Release 7.0.42.0, May 2009

This release provided support for 64-bit Windows Server 2003 and 32-bit and 64-bit Microsoft Windows Server 2008.

Release 7.0, October 2008

This release provided support for BCM version 50, release 3 on a model 400 chassis.

Release 7.0, March 2008

This release provided limited support for SRG (Survivable Remote Gateway) mode and local mode with the Alarms, CallByCallLimits, ChassisUsage, HealthCheck, HuntGroupUsage, InterfaceHealth, LinkUtilization, PSTNFallback, SystemUpTime, and SystemUsage Knowledge Scripts. For more information, see the Help for each script.

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Contact Information

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

For detailed contact information, see the Support Contact Information Web site.

For interactive conversations with your peers and NetIQ Corporation experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups.

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Legal Notice

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