AppManager for IP Phone Quality enables you to obtain call quality statistics directly from Web-enabled Cisco IP phones. This module monitors a limited number of IP phones to supplement information collected by other IP Telephony AppManager modules and to aid in troubleshooting.

This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.

This document outlines why you should install this module, lists any installation requirements, and identifies any known issues. NetIQ Corporation assumes you are familiar with previous versions of this product. For more information about installing the module, see the AppManager for IP Phone Quality Management Guide, included in the download package.

Why Install This Release?

Release 7.0.46.0 of AppManager for IP Phone Quality provides support for the G.722 codec and allows you to monitor from computers running the Windows 2008 R2 operating system.

This release of AppManager for IP Phone Quality replaces all Previous Releases.

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System Requirements

For the most recently updated list of supported application versions, see the AppManager Supported Products Web site.

AppManager for IP Phone Quality has the following system requirements:

• At a minimum, AppManager version 7.0 installed on the repository console and proxy agent computers
• Microsoft operating system installed on the proxy agent computer:
  • 32-bit Windows 2000
  • 32- or 64-bit Windows Server 2003
  • 32- or 64-bit Windows Server 2008, including R2
  
  Note Support for Windows Server 2008 requires the AppManager agent for Windows Server 2008. See the NetIQ Technical Support Web site to download the agent and review the associated ReadMe file.

For more information, see the AppManager for IP Phone Quality Management Guide, included in the download package.

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Contents of the Download Package

AppManager for IP Phone Quality includes a managed object, nqPhoneQuality.dll, and Knowledge Scripts to discover and monitor IP phone resources. The download package includes this ReadMe, a management guide, Help for Knowledge Scripts, and several files that are used during installation:

• AM70-PhoneQuality-7.0.46.0.msi, the application module setup program.
• AM70-PhoneQuality-7.0.46.0.ini, a configuration file used with the AppManager setup program.
• AM70-PhoneQuality-7.0.46.0.xml, a configuration file used for deploying the module with Control Center. This file is the file you check into the Control Center Web Depot.
• ckPhoneQuality.exe, the pre-installation check used with the AppManager setup program.

When you download the module, these files are copied by default to the the Program Files\NetIQ folder on the download computer. You should copy these files to the \windows_installation\setup\Setup Files directory on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing This Module

Run the module installer to install the module components in the following locations:

• On the proxy agent computers to install the agent components
• On all console computers to install the Help and console extensions

Run the module installer only once on each of these computers.

You must also install the Knowledge Scripts and, where relevant, the Analysis Center reports. You can install these module components to either local or remote databases:

• When installing to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.
• If Analysis Center reports are available for this module, select the option to install Analysis Center reports, and then specify the SQL Server name of the server hosting the Analysis Center Configuration Database.

Important This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center.

You need to install Knowledge Scripts and Analysis Center reports only once per database. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases.

For more information about installing this module, see the AppManager for IP Phone Quality Management Guide, included in the download package.

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Uninstalling This Module

You can use the Add or Remove Programs or Programs and Features option from the Control Panel to uninstall this module.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issue is currently being researched. If you need further assistance with any issue, please contact Technical Support.

• G.722 calls use the G.711 algorithm AppManager for IP Phone Quality monitors QOS metrics for Cisco phones as reported by Cisco Call Manager. The Cisco Call Manager algorithm for computing MOS scores uses G.711 performance metrics to represent voice quality on G.722 calls. The G711-scale MOS and R-value scores are displayed to allow for basic comparison of voice quality on G.722 calls. For more information, see the Cisco Troubleshooting and Maintenance Guide. (ENG295648)

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Previous Releases

This release of AppManager for IP Phone Quality includes enhancements added in previous releases.

Release 7.0.31.0, April 2009

This release provided support for 64-bit Microsoft Windows Server 2003 and 32- and 64-bit Microsoft Windows Server 2008.

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Contact Information

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

For detailed contact information, see the Support Contact Information Web site.

For interactive conversations with your peers and NetIQ Corporation experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups.

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Legal Notice

NetIQ AppManager is covered by United States Patent No(s): 05829001, 05986653, 05999178, 06078324, 06397359, 06408335.

THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THE TERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSE AGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOT APPLY TO YOU.

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© 2011 NetIQ Corporation. All rights reserved.

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