AppManager for Nortel Contact Center
Date Published: July 2011
AppManager is designed to help you gain easy access to Contact Center Manager Server data, and to help you analyze and manage that data. The AppManager for Nortel CC solution minimizes the cost of maintaining Contact Center Manager Server services and functions, aids in capacity planning, and can prevent downtime. With AppManager for Nortel CC, administrators gain access to a new set of tools they can leverage to gather a wide range of diagnostic and management data, which can help prevent outages and keep things running smoothly.
This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.
This document outlines why you should install this module, lists installation requirements, and identifies known issues. For more information about installing the module, see the AppManager for Nortel CC Management Guide, included in the download package.
Why Install This Release?
Release 126.96.36.199 of AppManager for Nortel Contact Center (Nortel CC) resolves the following issue:
For the most recently updated list of supported application versions, see the AppManager Supported Products Web site. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.
AppManager for Nortel Contact Center (Nortel CC) has the following system requirements:
For more information, see the AppManager for Nortel CC Management Guide, included in the download package.
Installing This Module
Run the module installer to install the module components in the following locations:
Run the module installer only once on each of these computers.
You must also install the Knowledge Scripts and, where relevant, the Analysis Center reports. You can install these module components to either local or remote databases:
Important This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center.
You need to install Knowledge Scripts and Analysis Center reports only once per database. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the
For more information about installing this module, see the AppManager for Nortel CC Management Guide, included in the download package.
Uninstalling This Module
You can use the Add or Remove Programs or Programs and Features option from the Control Panel to uninstall this module.
This release of AppManager for Nortel Contact Center (Nortel CC) includes enhancements added in previous releases.
Release 188.8.131.52, December 2007
This release provided support for AppManager licensing. AppManager for Nortel CC consumes one AppManager license per active agent.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. AppManager for Nortel CC had no known issues at the time of release. If you need further assistance with any issue, please contact Technical Support.
Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.
For detailed contact information, see the Support Contact Information Web site.
For interactive conversations with your peers and NetIQ Corporation experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups.
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