Cisco Unity is a secure, scalable, full-featured voice and unified messaging platform. AppManager for Cisco Unity helps you monitor Unity application services, SQL, IIS, and system resources on the Unity server.

This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.

This document outlines why you should install this module, lists installation requirements, and identifies known issues. For more information about installing the module, see the AppManager for Cisco Unity Management Guide, included in the download package.

Why Install This Release?

Release 7.2.29.0 of AppManager for Cisco Unity resolves the following issue:

• License count mismatch occurs with the CiscoUnity_CU_LicenseCompliance Knowledge Script. This release resolves an issue in which the CiscoUnity_CU_LicenseCompliance script reported the total number of licenses for the whole system instead of a per-site breakdown. To prevent cases where users may think they have more licenses available than what the system had installed, the script now lists the total number of licenses on a per-site basis, just as the Cisco Unity console does. (ENG306836)

This release of AppManager for Cisco Unity replaces all Previous Releases.

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System Requirements

For the most recently updated list of supported application versions, see the AppManager Supported Products Web site. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.

AppManager for Cisco Unity has the following requirements:

• AppManager version 7.0 or later installed on the AppManager repository (QDB) computer, on each Unity server you want to monitor, and on all console computers
• On the agent computers:
  • Cisco Unity version 7.0(2), 7.0, 5.0, 4.x, or 3.x
  • 32-bit Windows Server 2003 R2
  • Microsoft SQL Server 2000 or Desktop Engine (MSDE)
  • Microsoft Exchange 5.5 (or later) Directory Connector and Message Store
  • Internet Explorer version 5.5 or later

For more information, see the AppManager for Cisco Unity Management Guide, included in the download package.

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Contents of the Download Package

AppManager for Cisco Unity includes a managed object, qCiscoUnitya4.dll, and Knowledge Scripts to discover and monitor Unity resources. The download package includes this Readme, a management guide, Help for Knowledge Scripts, and several files that are used during installation:

• AM70-CiscoUnity-7.2.29.0.msi, the application module setup program.
• AM70-CiscoUnity-7.2.29.0.ini, a configuration file used with the AppManager setup program.
• AM70-CiscoUnity-7.2.29.0.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
• ckCiscoUnity.exe, the pre-installation check used with the AppManager setup program.

When you download the module, these files are copied by default to the local folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files folder on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing This Module

Run the module installer to install the module components in the following locations:

• On the Unity server computers you want to monitor (agents) to install the agent components
• On all console computers to install the Help and console extensions

Run the module installer only once on each of these computers.

You must also install the Knowledge Scripts and, where relevant, the Analysis Center reports. You can install these module components to either local or remote databases:

• When installing to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.
• If Analysis Center reports are available for this module, select the option to install Analysis Center reports, and then specify the SQL Server name of the server hosting the Analysis Center Configuration Database.

Important This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center.

You need to install Knowledge Scripts and Analysis Center reports only once per database. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases.

For more information about installing the module, see the AppManager for Cisco Unity Management Guide, included in the download package.

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Uninstalling This Module

You can use the Add or Remove Programs option from the Control Panel to uninstall this module.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. AppManager for Cisco Unity had no known issues at the time of release. If you need further assistance with any issue, please contact Technical Support.

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Previous Releases

This release of AppManager for Cisco Unity includes enhancements added in previous releases.

Release 7.2.21.0, February 2011

This release resolved the following issue:

• The CiscoUnity_CU_LicenseCompliance job fails when SSL authentication is enabled. With SSL authentication enabled for IIS on the Cisco Unity server, the CU_LicenseCompliance job could not query the total number of licenses and the number of licenses in use. This release allows CU_LicenseCompliance to query for license information with SSL enabled for IIS on the Cisco Unity server. (ENG299491)

Release 7.2.12.0, December 2009

This release provided support for Cisco Unity version 7.0(2).

Hotfix 71455, February 2009

This release resolved the following issues:

• CpuHigh script returns CPU usage of greater than 100%. Before you install this release, the CiscoUnity_CU_CpuHigh Knowledge Script job returns CPU usage values of greater than 100% on servers with multiple processors. The job does not check for multiple processors and falsely indicates that a process is using more than 100% CPU. After you install this release, the job determines the number of processors on the server and accurately calculates CPU usage for each process. (ENG255460)
• LicenseCompliance script does not support dynamic legends. Before you install this release, the CiscoUnity_CU_LicenseCompliance Knowledge Script does not support dynamic legends, which makes the script's data streams incompatible with NetIQ Analysis Center. After you install this release, the script supports dynamic legends and returns data that is compatible with Analysis Center. (ENG260056)

Release 7.2, October 2008

This release provided support for Cisco Unity version 7.0.

Release 7.1, July 2008

This release provided support for Cisco Unity version 5.0.

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Third-Party Software

The AppManager for Cisco Unity product and all updates and modifications thereto (“Software”) is distributed with certain third-party software and open source software (as may be defined in the license agreement provided with the Software).

The following third-party and open source software are included with the Software and are licensed for distribution according to the terms described in this document and any use thereof must be in accordance with such terms, solely in conjunction with your use internal use of the Software, and - unless explicitly contradicted below - consistent with the terms and conditions set forth in the applicable license agreement for the software. No further licenses are granted.

AppManager for Cisco Unity ships with the following third-party software:

• CAPICOM SDK: Copyright © 1999-2006 Microsoft Corporation
• UDDI.NET SDK: Copyright © 2002 Microsoft Corporation. All rights reserved.

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Contact Information

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

For detailed contact information, see the Support Contact Information Web site.

For interactive conversations with your peers and NetIQ experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups.

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Legal Notice

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