AppManager for Cisco Integrated Contact Distribution
Date Published: May 2010
AppManager for Cisco Integrated Contact Distribution helps you monitor the health, availability, and performance of Cisco Unified Contact Center Express (UCCX) environments.
This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the AppManager forum on Qmunity, our community Web site that also includes product notifications, blogs, and product user groups.
This document outlines why you should install this module, lists installation requirements, and identifies known issues. For more information about installing this module, see the AppManager for Cisco Integrated Contact Distribution Management Guide, included in the download package.
Why Install This Release?
Release 220.127.116.11 of AppManager for Cisco Integrated Contact Distribution provides the following enhancement:
In addition, this release resolves the following issue:
This release of the module replaces all releases discussed in Previous Releases.
For the most recently updated list of supported application versions, see the AppManager Supported Products Web site.
AppManager for Cisco Integrated Contact Distribution has the following system requirements:
For more information, see the AppManager for Cisco Integrated Contact Distribution Management Guide, included in the download package.
Contents of the Download Package
AppManager for Cisco Integrated Contact Distribution includes a managed object,
When you download the module, these files are copied by default to the
Installing This Release
Install the module on all repository computers to install Knowledge Scripts, on each UCCX server you want to monitor (agent), and on all console computers to install the Help and console extensions. Run the setup program only once on each repository and agent computer.
For more information about installing this module, see the AppManager for Cisco Integrated Contact Distribution Management Guide, included in the download package.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The module had no known issues at the time of release. If you need further assistance with any issue, please contact Technical Support.
This release of AppManager for Cisco Integrated Contact Distribution includes enhancements added in previous releases.
Release 18.104.22.168, December 2009
This release provided the following enhancement:
In addition, this release resolved the following issue:
Release 22.214.171.124, April 2009
This release provided support for Cisco Unified Contact Center Express version 5.x. (ENG261762)
Release 7.0, October 2007
This release provided support for AppManager licensing. AppManager for Cisco ICD is licensed by the maximum number of agents logged on. For instance, if, at discovery, two agents are logged on, then the license count is two. If, at a subsequent discovery, five agents are logged on, then the license count is five. If the number of logged-on agents is reduced, the license count remains at five.
Uninstalling This Module
You can use the Add or Remove Programs or Programs and Features option from the Control Panel to uninstall this module.
Please contact us with your questions and comments. We look forward to hearing from you.
For detailed contact information, see the Support Contact Information Web site.
For interactive conversations with your peers and NetIQ experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups.
NetIQ AppManager is covered by United States Patent No(s): 05829001, 05986653, 05999178, 06078324, 06397359, 06408335.
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Template date: May 9, 2010