Cisco IVR is an IP-powered interactive voice response (IVR) solution that provides an open, extensible, and feature-rich foundation for the creation and delivery of IVR solutions via Internet Technology. AppManager for Cisco IVR minimizes the cost of maintaining an IP IVR system, aids in capacity planning, and can prevent downtime.

This document outlines why you should install this module, lists any installation requirements, and identifies any known issues. NetIQ Corporation assumes you are familiar with previous versions of this product. For more information about installing this module, see the AppManager for Cisco IVR Management Guide, included in the download package.

Why Install This Release?

This release of AppManager for Cisco IVR is hotfix 71479, which provides support for Cisco IVR version 7.x. (ENG261763)

For more information about the issues resolved with this hotfix, see NetIQ Knowledge Base article NETIQKB71479.

This release of AppManager for Cisco IVR replaces all releases discussed in Previous Releases.

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System Requirements

AppManager for Cisco IVR has the following system requirements:

• AppManager version 7.x installed on the repository computers, on the console computers, and on the Cisco servers you want to monitor (agent computers)
• One of the following versions of Cisco IVR installed on the agent computers: 2.2.x, 3.0.x, 4.0.x, or 7.x

The AppManager Supported Products Web site contains a complete and up-to-date list of application versions.

For more information, see the AppManager for Cisco IVR Management Guide, included in the download package.

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Contents of the Download Package

AppManager for Cisco IVR includes a managed object, qCiscoIVRa4.dll, and Knowledge Scripts to discover and monitor contact center resources. The download package also includes this ReadMe, a management guide, Help for Knowledge Scripts, and several files that are used during installation or Control Center deployment:

• AM70-CiscoIVR-7.0.21.0.msi, the application module setup program.
• AM70-CiscoIVR-7.0.21.0.ini, a configuration file used with the AppManager setup program.
• AM70-CiscoIVR-7.0.21.0.xml, a configuration file used for deploying the module with Control Center. This file is the file you check into the Control Center Web Depot.
• ckCiscoIVR.exe, the pre-installation check used with the AppManager setup program.

When you download the module, these files are copied by default to the Program Files\NetIQ folder on the download computer. You should copy these files to the \windows_installation\setup\Setup Files directory on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing This Release

Install the module on all agent computers, on all repository computers to install Knowledge Scripts, and on all console computers to install the Help. Run the setup program only once on each repository and agent computer.

For more information about installing this module, see the AppManager for Cisco IVR Management Guide, included in the download package.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. AppManager for Cisco IVR had no known issues at the time of release. If you need further assistance with any issue, please contact Technical Support.

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Previous Releases

This release of AppManager for Cisco IVR also includes enhancements added in the following previous releases.

Release 7.0, October 2007

This release of provided support for Cisco IVR version 4.x

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Contact Information

Please contact us with your questions and comments. We look forward to hearing from you.

For detailed contact information, see the Support Contact Information Web site.

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Legal Notice

NetIQ AppManager is covered by United States Patent No(s): 05829001, 05986653, 05999178, 06078324, 06397359, 06408335.

THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THE TERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSE AGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOT APPLY TO YOU.

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This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may make improvements in or changes to the software described in this document at any time.

© 2009 NetIQ Corporation. All Rights Reserved.

U.S. Government Restricted Rights: If the software and documentation are being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), in accordance with 48 C.F.R. 227.7202-4 (for Department of Defense (DOD) acquisitions) and 48 C.F.R. 2.101 and 12.212 (for non-DOD acquisitions), the government's rights in the software and documentation, including its rights to use, modify, reproduce, release, perform, display or disclose the software or documentation, will be subject in all respects to the commercial license rights and restrictions provided in the license agreement.

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