What's New

This release of AppManager for Cisco CallManager Express provides support for CallManager Express version 4.2, also known as Unified Communications Manager Express. With this release, AppManager now supports the following versions of CallManager Express: 3.0, 3.1, 3.2, 3.2.1, 3.2.2, 3.3, 3.4., 4.0, 4.0(2), 4.0(3), 4.1, and 4.2.

As of AppManager 7.0.1, NetIQ no longer provides Knowledge Base content for AppManager Knowledge Scripts. You can continue to find information about any Knowledge Script in the AppManager Help.

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System Requirements

• Routers running Cisco CallManager Express version 3.0, 3.1, 3.2, 3.2.1, 3.2.2, 3.3, 3.4., 4.0, 4.0(2), 4.0(3), 4.1, or 4.2
• On each computer that will act as proxy for Cisco CallManager Express devices
  -- AppManager 7.0 or 7.0.1
  -- 32-bit version of Microsoft Windows 2000 Server, Windows XP Professional, or Windows Server 2003
  -- AppManager for Network Device

The AppManager Supported Products Web site contains complete and up-to-date information about supported environments for both the agent and application modules, which are listed separately.

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Known Issues

NetIQ Solutions from Attachmate provide quality solutions for your enterprise software needs. AppManager for Cisco CallManager Express had no known issue to report at the time of release. For assistance with any issue, please contact NetIQ Technical Support.

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Contents of the Download Package

AppManager for Cisco CallManager Express includes a managed object, qCCMEa4.dll, and Knowledge Scripts to discover and monitor CallManager Express resources. The download package also includes this ReadMe, a management guide, Help for Knowledge Scripts, and several files that are used during installation and/or Control Center deployment:

• AM70-CiscoCME-7.2.4.0.msi, the application module setup program
• AM70-CiscoCME-7.2.4.0.ini, a configuration file used with the main AppManager 7.0 setup program
• AM70-CiscoCME-7.2.4.0.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
• ckCiscoCME.exe, the pre-installation check used with the main AppManager 7.0 setup program

When you download AppManager for Cisco CallManager Express, these files are copied by default to the Program Files\NetIQ folder on the download computer. You should copy these files to \windows_installation\setup\Setup Files directory on the same distribution computer on which you saved your main AppManager 7.0 software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.

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Installing AppManager for Cisco CallManager Express

For details about installing AppManager for Cisco CallManager Express, see the AppManager for Cisco CallManager Express Management Guide included in the module download package.

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Contacting NetIQ Corporation

Please contact us with your questions and comments. We look forward to hearing from you.

Sales Email:	info@netiq.com
Telephone:	713.418.5555 (United States) +353 (0) 91 782 677 (Europe, Middle East, and Africa) For other locations, see our Support Contact Information Web site at www.netiq.com/support
Support Web Site:	www.netiq.com/support

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