If new or updated AppManager events are not showing up as alerts in the Netcool console, then data is not flowing from AppManager to Netcool. Take the following steps to rectify the problem:
Ensure AMNCServer.exe is running. This program enables the flow of data from AppManager to Netcool.
If AMNCServer.exe is not running, restart the NetIQ AM/IBM Tivoli Netcool Connector Service (amncservice.exe), which will restart AMNCServer.exe and resume the flow of data.
If AMNCServer.exe is running, check AMNC.log to verify the time of the last log entry. If no entries have been written to the log in a while, then the AMNCServer.exe process may be hung or locked up. Stop AMNCServer.exe and restart AMNCService.exe. AMNCServer.exe will start as well and begin processing AppManager events that are to be sent to Netcool.
If the AppManager console does not reflect updated event statuses from actions occurring in Netcool, then data is not flowing from Netcool to AppManager. Take the following steps to rectify the problem.
Ensure the SNMP Trap Service, snmptrap.exe, is running. This Windows service enables AppManager to receive traps. Start the service if it is not running.
Ensure SNMPTrapReceiverFromNC.exe is running.
If SNMPTrapReceiverFromNC.exe is not running, restart the NetIQ Trap Receiver service, AMNCTrapRecv.exe, which will, in turn, start SNMPTrapReceverFromNC.exe.
If SNMPTrapReceiverFromNC.exe is running, check SnmpTrapHandler.log for log entries. If initialization was successful and SNMPTrapReceiverFromNC.exe is running, but no updates have been written to the log in a while, then trap updates are not being received from Netcool. Ensure snmptrap.exe is running.
If snmptrap.exe and SNMPTrapReceiverFromNC.exe are running and log entries are being recorded, restart Netcool.
If the AppManager events are not able to synchronize from the Netcool console to the AppManager console, perform the following:
Specify the community name string as a public in the SNMP service and select the appropriate permission level in the community rights. The default is READ ONLY.
Restart the SNMP service.
NOTE:If the connector and the IBM Netcool are on a separate machine, the community name string must be specified on the machine in which the IBM Netcool is installed.