If event synchronization is disabled and an AppManager event is acknowledged before it is forwarded to Netcool by the connector, the resolution state for this AppManager alert is Ack in Netcool.
On the Advanced Settings (1) tab, select Disable Synchronization of AppManager with NetCool to ensure that changes to AppManager event status are not synchronized from AppManager to Netcool. It will also erase the contents of the event mapping table in the connector database.