You must uninstall components before you can reinstall or repair them. You do not have to uninstall components before you upgrade them. For more information about upgrading components, see the Upgrade and Migration Guide for AppManager, available on the AppManager Documentation page.
To uninstall any Windows component except the QDB or CCDB, use the Add or Remove Programs application in Control Panel. You must manually uninstall all components except Windows agents and modules from the local computer. You can remotely uninstall Windows agents and modules across a network.
You must also manually uninstall the runtime support packages that were installed when you installed AppManager. Use the Add or Remove Programs application in Control Panel to uninstall the runtime support packages.
To uninstall the QDB or CCDB, use Microsoft SQL Server Management Studio to delete the database. When you delete the QDB or CCDB, you permanently remove the component and all stored data and jobs. When you upgrade a QDB or CCDB instead of uninstalling it, you can retain management data. For more information about upgrading a QDB or CCDB, see the Upgrade and Migration Guide for AppManager, available on the AppManager Documentation page.
If AppManager components reside on multiple computers, before you uninstall any component, stop the NetIQ AppManager Management Service (NetIQms) and disconnect any users and applications that are accessing the QDB.
NetIQ Corporation recommends that you uninstall AppManager components in the following order:
Modules
The order in which you uninstall individual modules is not significant. NetIQ Corporation recommends that you use Control Center to remotely uninstall Windows modules and UNIX Agent Manager to uninstall UNIX modules. For more information about remotely uninstalling Windows modules, see Section C.2, Uninstalling Windows Agents and Modules Remotely. For more information about uninstalling UNIX modules, see the AppManager for UNIX and Linux Servers Management Guide, available on the AppManager Modules Documentation page.
The AppManager ResponseTime for Networks module installs the NetIQ Performance Endpoint software as a separate component. Uninstalling the module does not remove the endpoint software. To remove the endpoint software, uninstall it separately.
Operator Console
Management server
Windows or UNIX agent
NetIQ Corporation recommends that you use Control Center to remotely uninstall Windows agents. For more information about remotely uninstalling Windows agents, see Section C.2, Uninstalling Windows Agents and Modules Remotely.
To uninstall the UNIX agent, use the Patch Manager in the UNIX Agent Manager console. Do not uninstall the UNIX agent from computers using the Agent for NetIQ Security Manager or NetIQ Secure Configuration Manager. For more information about uninstalling the UNIX agent, see the AppManager for UNIX and Linux Servers Management Guide, available on the AppManager Modules Documentation page.
Uninstalling the agent does not remove the agent’s software inventory information from the CCDB.
UNIX Agent Manager
For more information about uninstalling the UNIX Agent Manager, see the AppManager for UNIX and Linux Servers Management Guide, available on the AppManager Modules Documentation page.
Control Center and Deployment services
For more information about uninstalling Control Center and Deployment services, see Section C.3, Uninstalling Control Center and Deployment Services.
Control Center console
Task Scheduler service
QDB
For more information about uninstalling the QDB, see Section C.4, Uninstalling the QDB or CCDB.
CCDB
For more information about uninstalling the CCDB, see Section C.4, Uninstalling the QDB or CCDB.