A Service Map view provides a visual representation of the relationships between objects you monitor with AppManager and displays event conditions on these objects that might disrupt any interactions between objects. Service Map views also allow you to respond to those events. You can use a single Service Map view to visually represent and monitor all of the computing and network infrastructure that underlies a particular business process. For example, you can create a Service Map view of the Web servers, database servers, and databases that customers use to make purchases. From a Service Map view, you can also:
Manage events.
Manage jobs.
View details on discovered resources.
Manage custom properties.
Manage data streams.
By creating a visual representation of the relationships between the components in your infrastructure, you can easily monitor the entire infrastructure and develop a more immediate understanding of how problems with one component are likely to affect the business processes that these components support. To continue the previous example, if you identify critical events on a database server, this could indicate communication problems with the Web servers providing order information to the database server, which could in turn create problems with customers attempting to place orders.
Service Map views can also represent:
The computers, servers, and mail stores that support corporate e-mail.
The computers, servers, and databases that make up your customer relationship management system.
The domain controllers, sites, and domains of your Active Directory.
Service Map views can also contain embedded views, including other Service Map views, Events views, and Servers views.
The discovered objects in a Service Map view indicate the most severe open event condition associated with that object or one of its child objects. Embedded views also indicate the most severe open event conditions associated with that view. When you see an indication of a problem, you can perform additional tasks, such as acknowledge events, change corresponding job properties, or initiate diagnostic or corrective action.