6.2 Event Severity Levels

Because some jobs check for serious problems that can severely impact your business while others simply provide informational feedback, events range in severity. The event indicators in the Events view reflect at a glance the relative severity of the problem.

AppManager classifies events as follows:

Severity level

Indicator

What it means (typically)

Severe

Levels 1 to 10 (default)

Red

A serious problem requires your attention (for example, a computer or service is down).

Warning

Levels 11 to 20 (default)

Yellow

Unexpected behavior or minor problems might require your attention, but they are not affecting network up time or preventing users from doing their work (for example, AppManager could not find a counter you want to monitor or an application you want to discover on the selected computer).

Informational

Levels 21 to 30 (default)

Blue

AppManager successfully completed a task (for example, restarted a service or completed a discovery).

Diagnostic

Levels 31 to 40 (default)

Magenta

AppManager returned diagnostic information (for example, when debugging problems).

You can change the severity levels to better reflect your system management policies.

You configure event severity levels as a QDB preference. At this time, you cannot configure them from the Control Center console. Use the AppManager Operator Console to configure QDB preferences. For more information, see the Operator Console User Guide for AppManager, available on the AppManager Documentation page.

6.2.1 Calculating Event Severity in the Servers View

Control Center displays the most severe event in the view pane for the Servers view under a management group.

You can configure the same server to be associated with two management groups that are associated with two views. For example, you can add a server group to a management group associated with the SQL view and to another management group associated with the NT view.

The severity of events in both the views could be different for the same server group. If you select the Servers view under the Master management group, the view pane displays the most severe event for the server across all views. However, if the server is a member of any of the other management groups, and you select the server under those management groups, the view pane displays the most severe event only for the selected view. For example, if there are no events for the management group associated with the SQL view, but there are severe events associated with the NT view for the same server, then the NT view displays the most severe event and the SQL view displays [No Events].