3.7 Monitoring the Status of Control Center

The System Status pane displays information about the following items:

  • Health of the command queue service

  • Synchronization with the primary QDB

  • Availability of all managed QDBs

  • Control Center console commands in the Queue Manager

  • Status of deployment tasks

To display the System Status pane, on the Main tab, in the View group, click System Status Pane.

3.7.1 Monitoring Component Status

The Component Status group displays the status of the command queue service, synchronization between the Control Center console and any QDBs, and the availability of managed QDBs. The status for these components is also visible in the status bar at the bottom of the Control Center console.

The possible status conditions are:

  • OK (green flag)

  • Warning (yellow flag)

  • Error (red flag)

If the command queue service is down for 1 - 2 minutes, it displays a Warning status. If the service is down for three minutes or longer, it displays an Error status. The same intervals and status conditions apply to the availability of QDBs.

If a synchronization between the QDBs and the Control Center console has not taken place within the last two minutes, the Repository Synchronization status goes to Warning. If a synchronization has not taken place in five minutes or longer, the status goes to Error.

3.7.2 Monitoring Commands in the Queue Manager

The Command Queue group displays the commands that are waiting to be run by the command queue service (for example, to acknowledge an event). The command status can be one of the following:

Permission Denied

The user lacks proper security access.

New

The command is in queue, but not yet picked up by the command queue service.

Pending

The command queue service picked up the command and the command is waiting for execution.

Success

The command queue service successfully executed the command.

Fail

The command failed for a particular reason.

Corrupt

The command queue service cannot decipher data in the command.

Aborted

The user requested cancellation and action is pending.

Abort Completed

The command was cancelled prior to execution.

To view details on a command in the list, double-click the command you want.

To view details on all commands in the queue, on the Global Tasks tab of the ribbon, in the Administration group, click Launch Queue Manager.

3.7.3 Monitoring Deployment Tasks

The Deployment group displays any deployment task with a status of Waiting for Approval, Waiting for Schedule, Active, or Error. Double-click an entry in the Deployment group to display the Deployment Summary view.

3.7.4 Monitoring Connectivity to QDBs

The System Status panel displays the connectivity status from the command queue service and the Cache Manager to the managed QDBs. The status may be OK, Warning, or Error.

3.7.5 Understanding Command Queue Service Status

The command queue service status can be one of the following:

OK

The command queue service can connect to all QDBs.

Warning

The command queue service cannot connect to one or more (but not all) QDBs. A Warning state also indicates the command queue service has not updated its health tables in the set interval of two minutes. For more information, see Section 3.2.7, Command Queue Service (CQS) Options.

Error

All the QDBs that the command queue service is attached to are down, or some other significant problem has occurred—such as the command queue service has stopped responding. An Error state also indicates that the command queue service has not updated its health tables in the set interval of five minutes. For more information, see Section 3.2.7, Command Queue Service (CQS) Options.