4.6 AppManager Windows Agent Requirements

The following table describes the requirements for installing the AppManager Windows agent. The table does not include requirements for applications you want to monitor with modules. For more information about module requirements, see Module Requirements.

Pre-install Check Verified?

Requirement

y

One of the following operating systems:

  • Microsoft Windows Server 2016 Standard or Datacenter edition (GUI mode only)

  • Microsoft Windows Server 2016 Core

  • Microsoft Windows 10 (32-bit or 64-bit)

  • Microsoft Windows Server 2012 R2

  • Microsoft Windows Server 2012 Standard or Datacenter edition (GUI mode only)

  • Microsoft Windows 8 (32-bit or 64-bit)

  • Microsoft Windows 7 Business or Enterprise edition (32-bit or 64-bit)

  • Microsoft Windows Server 2008 R2 Standard or Enterprise edition, including Itanium

  • Microsoft Windows Server 2008 R2 Core

  • Microsoft Windows Server 2008 Standard or Enterprise edition (32-bit or 64-bit), including Itanium

  • Microsoft Windows Server 2008 Core (32-bit or 64-bit)

y

512 MB of RAM

n

55 MB of available disk space

n

For disk array subsystems, Performance Monitor for disk activities enabled if you plan to run disk-related Knowledge Scripts such as NT_LogicalDiskIO and NT_PhysicalDiskIO

Run the program %systemroot%\system32\diskperf.exe with the ‑y switch. After enabling the disk counters, reboot your system.

n

SNMP service

The service does not need to be running when you install AppManager; however, some Knowledge Scripts, such as SNMPGet, require the SNMP service to be installed and running.

n

Microsoft Exchange client

Microsoft Exchange client is required if you select the setup option to enable MAPI mail on a computer that is not an Exchange Server. The client allows AppManager to initiate MAPI mail recovery actions. In addition to installing the Exchange client, create a mailbox for AppManager to use. For more information about using MAPI mail, see Understanding MAPI Mail Settings.

If you install the AppManager for Microsoft Exchange module, with or without the MAPI mail option, you can select to have the setup program create an Exchange mailbox. This option does not require installing the Exchange client. However, if you do not select the option to create an Exchange mailbox, you must create a mailbox before running the setup program.

y

TCP port 9998 available

If another application is using port 9998, reconfigure AppManager to use a different port.

For more information about port requirements, see Reviewing AppManager Port Usage.

n

Static IP address (highly recommended)

DHCP is supported, but you should not use it if a static IP address is available.

n

Network connectivity between the agent computer and the management server

For more information about network connectivity, see Understanding Network Connection Requirements.

The following table describes additional requirements your system must meet if you want to enable a Windows agent to generate reports.

Pre-install Check Verified?

Requirement

y

Internet Explorer 8.0 or later

n

Microsoft XML Parser 3.0 (msxml3) Service Pack 1