AppManager provides several ways for you to uncover information about the activity of AppManager components and your AppManager deployment and locate and resolve any problems that may prevent you from monitoring your environment. With these troubleshooting and diagnostics tools, you can check AppManager activity, network communication, and configuration information for your agent computers, management servers, and the management site.
The following tools are available to perform these tasks:
Troubleshooter is available through the Control Center console and the Operator Console and enables you to report information about management server and agent communication, server maintenance, job status, and configuration details such as a computer’s time zone setting and upload schedule.
NetIQCtrl provides a command line interface for accessing the information available using the Troubleshooter and options for a small number of additional reports that are not available through the Troubleshooter.
NetIQ Diagnostics gathers log files and registry information for AppManager components. You can run the NetIQ Diagnostics utility on any computer that has at least one AppManager component installed.
Tracing registry keys and component log files allow you to configure the level of log file tracing for AppManager components. Component log files can provide detailed information about the activity of AppManager components, depending on the level of tracing enabled. Changing the level of tracing may require editing the registry, however, and therefore should only be done if you have exhausted other sources of information or are instructed to do so by NetIQ Technical Support.
Log Analysis Tool parses UNIX agent log files to consolidate job information, making the file contents easier to interpret.
The AM Self Monitoring module, also known as AM Health, provides monitoring of the health and availability of SQL Server resources for the QDB, the Management Server, and the Control Center components, as well as monitoring of the AppManager agent heartbeat. For more information, see the module management guide on the AppManager Modules Documentation page.