9.4 Changing the Level of Detail in Trace Logging

By default, the management server records information about its operations in a log file. You can find this log file, ms.log, in the NetIQ\Temp\NetIQ_debug\computer directory where NetIQ is the AppManager installation path and computer is either the name of the computer where the management server is installed or the directory specified for the Software\NetIQ\AppManager\4.0\Generic\Tracing\ TraceLogPath registry key.

Typically, the information in the log contains little detail. You can, however, change the amount of information recorded in the log file by modifying registry keys.

Enabling logging for some types of information, such as data point tracing, can affect the performance of the management server. In most cases, you should use the default logging options unless you are troubleshooting problems with the management server and have been instructed by NetIQ Technical Support to trace additional information.

Changes to trace logging do not require you to restart the computer or the NetIQ Corporation AppManager Management Service (NetIQms).

To change the level of logging detail for the management server:

  1. On the management server computer, from the Windows start menu, click Run, then type regedt32.exe to start the Registry Editor.

  2. Expand the HKey_Local_Machine\Software\NetIQ\AppManager\4.0\NetIQms\Tracing registry key. Within this key, there are several entries for tracing management server activity. By default, all trace logging is disabled.

  3. To enable tracing, select the type of tracing you are interested in, then doubleclick to open the DWORD Editor. For example, select TraceSockets to trace socket communication between the management server and UNIX agents or TraceRpc to trace the trace RPC communication between the management server and Windows agents.

  4. In the DWORD Editor, select the Decimal option to display the current value in decimal format.

  5. Set the logging level to one (1) to enable logging or to zero (0) to disable logging for the type of information you are interested in recording.

  6. Click OK.

Your changes take effect immediately.