29.2.1 Database Server is Down

Ensure to enable the SSH daemon on the appliance. To do this, browse https://<aafwebservername>:9443 and log in as a vaadmin. Click the System Services tab and start the SSH service.

NOTE:If you want to recover the database server because of a failure, you must delete the server from the Cluster tab of the Administration portal, before re-joining the web server. To delete the server in the Cluster tab, see Configuring a Cluster.

Perform the following steps to restore the database server:

  1. Log in as root to the server.

  2. Run the following commands:

    1. Stop the Advanced Authentication server:

      systemctl stop aauth risk-service

    2. Remove the containers, network, and volumes that the Advanced Authentication has created on the server:

      docker-compose -p aaf -f /opt/aauth/docker-compose.yml -f /opt/aauth/docker-compose.sles.yml down -v

      docker-compose -p risk -f /opt/risk/docker-compose.risk.yml down -v

    3. Start the Advanced Authentication server:

      systemctl start aauth risk-service

  3. Browse the URL https://<servername> in a web browser and rejoin the server.

    After joining the database server to the existing cluster, the database replication takes place. If issues occur while joining the cluster configuration, ensure that the ports are accessible by the Global Master and the database server. For more information, see Configuring the Firewall.