Enroll the Smartphone Method

Mark must ensure to install the NetIQ Auth application on his smartphone to enroll the Smartphone method.

For more information about downloading and installing the NetIQ Auth application, see Installing NetIQ Advanced Authentication App.

During the enrollment, Mark must scan a QR code that creates an authenticator on his mobile app. When Mark initiates the authentication, a push notification is sent to the app. Accept the request and get authenticated.

To enroll the Smartphone method with a QR code, perform the following steps:

  1. Click the Smartphone icon under the Add Authenticator section of the Self-Service portal.

  2. (Optional) Specify a comment related to the Smartphone authenticator.

  3. (Optional) Select the required category from Category.

  4. Click Save.

    A QR code is displayed.

  5. Scan the QR code with the NetIQ Auth app. To do this, perform the following steps:

    1. Open the NetIQ Auth app.

    2. Specify a PIN if applicable.

    3. Click the + (plus) icon in the Enrolled Authenticators screen.

    4. The camera of your smartphone is launched.

    5. Scan the QR code with the camera.

      A message Authenticator "Smartphone" added is displayed.

  6. Specify the user name and an optional comment in the app.

  7. Tap Save.

    The smartphone authenticator is created.

If Mark does not enroll the Smartphone method within few minutes, an error message Enroll failed: Enroll timeout is displayed. He can refresh the browser and try enrolling again.

HINT:If you users are unable to scan the QR code with the NetIQ Auth app, they can do the following:

  • Zoom the page to 125-150% and scan the zoomed QR code.

  • Ensure that nothing overlaps the QR code (mouse cursor, text).

For more information, see Smartphone.