Configure the settings of this event to enable the Helpdesk administrator to authenticate users in the Helpdesk portal. This event is applicable for the User to manage screen that appears on the Helpdesk portal.
NOTE:You must enable the Ask credentials of management user option in the Helpdesk Options policy before using this event.
For more information about Helpdesk User event configuration options, refer the Generic Options detailed in Configuring an Existing Event.