Configure the settings of this event to enable the Helpdesk administrator to access the Helpdesk portal. One of the roles of a Helpdesk administrator is to set an emergency password for users. An emergency password is a temporary password for users when they lose their smart card or smart phone. Some companies restrict self-enrollment and have the Helpdesk administrator who does the enrollment after hiring. You can promote the repository administrators or users as Helpdesk administrators in the Repositories > LOCAL > Edit > Global Roles > ENROLL ADMINS section.
You can manage the enrollment and re-enrollment of the authenticators in one of the following ways:
Restrict the self-enrollment and force users to enroll through the Helpdesk. Or
Restrict only the re-enrollment or deletion of authenticator from the Self-Service portal using the Disable re-enrollment option.
For more information, see Managing Authenticators
in the Advanced Authentication- Helpdesk Administrator guide.