13.2.1 Enabling Sharing of Authenticators for the Helpdesk Administrators

This setting allows a user to authenticate with his or her authenticator to another user’s account. The helpdesk administrator can share an authenticator of one user with another user.

To enable sharing authenticators, set Enable sharing of authenticators to ON.

The account of an helpdesk administrator must be added to the SHAREAUTH ADMINS group to grant privilege to share the authenticators. For more information about how to allow the helpdesk administrators to share authenticators, see Local Repository.

NOTE:Shared authenticators work only in the online mode. Cached login does not work for the shared authenticators. The supported methods for sharing authenticators are TOTP, HOTP, Password, Fingerprint, Flex OTP, Card, FIDO U2F, and RADIUS Client.

For more information, see Sharing Authenticatorsin the Advanced Authentication- Helpdesk Administrator guide.