9.12 Emergency Password

The Emergency Password method facilitates the use of a temporary password for users if they lose a smartcard or forget their smartphone. Only a helpdesk administrator can enroll the Emergency Password method for users.

WARNING:An administrator can misuse this method by trying to access other user’s account. Full administrator must be vigilant to select the right helpdesk administrators.

To configure the Emergency Password method, specify the following details:

Parameter

Description

Minimum password length

The minimum length of the password. The default value is 10.

Password age (minutes)

The validity period of a password. The default value is 4320 minutes. The value must not exceed 7200 minutes.

Maximum logins

The maximum number of login attempts that a user can perform before the password gets expired. The default value is 10. The value must not exceed 100.

Complexity requirements

By default this option is set to ON to enforce users creating a complex password. Password must meet the following requirements:

  • Contains at least one uppercase character

  • Contains at least one lowercase character

  • Contains at least one digit

  • Contains at least one special character

Allow change options during enrollment

When set to ON, this option allows a helpdesk administrator to set Start date, End date, and Maximum logons manually in the Helpdesk portal. This manual configuration overrides the settings in the Emergency Password method.