8.12 Windows Client Freezes When A User Authenticates to an Application with UAC

Issue: While authenticating to Windows User Account Control (UAC) prompt, the Windows Client freezes in the Please wait screen after providing the username.

Reason: This issue happens only in Windows machines with external Nvidia Quadro graphics cards and their drivers installed.

Workaround: Perform the following steps:

  1. Open the configuration file C:\ProgramData\NetIQ\Windows Client\config.properties.

    If the file does not exist, create a new file.

  2. Specify gfx_unfreeze: true

    The default value of gfx_unfreeze is false.

  3. Save the configuration file.