Ensure the following prerequisites are met before you enable Support Assisted Logon:
Create a chain with any of the methods that support thefeature (TOTP, HOTP, Password, Fingerprint, Card, Flex OTP, FIDO U2F, and RADIUS Client.) and assign the chain to event.
NOTE:The LDAP Password method does not supportfeature.
Support User (Helpdesk Administrator) must have enrolled for each method in the created chain.
Share each enrolled method of Support User with Managed User in Sharing Authenticators.of Help desk. For more details about Shared Authenticators, see
The user does not use multi-factor authentication. To let Advanced Authentication know the user's password, create a new custom event, and assign an L only chain to the event.