2.5 Authenticating Smartphone Offline Or with TOTP Method

If your smartphone does not have an internet connection to receive the push notifications or if you have enrolled the TOTP method, perform the following steps to authenticate using the OTP:

  1. Initialize the authentication on the endpoint.

  2. Open the NetIQ Advanced Authentication app.

  3. Tap the menu icon in the app and tap Enrolled Authenticators.

    The authenticators are displayed in the Enrolled Authenticators screen.

  4. Perform one of the following based on the authenticator for authenticating on the app:

    • Specify the OTP displayed for the Smartphone authenticator.

    • Specify the OTP displayed for the TOTP authenticator.

    The following table describes the color of the dots beside the OTP and what it indicate:

    Color

    What it indicates

    Grey

    The gray color indicates it is TOTP authentication.

    Green

    The green color indicates it is Smartphone authentication, and the Advanced Authentication cluster in which you enrolled the authenticator is available.

    Red

    The red color indicates it is Smartphone authentication, and the Advanced Authentication cluster in which you enrolled the authenticator is unavailable.

    NOTE:You can also tap the TOTP to copy to the clipboard.

    You get authenticated to the endpoint if the OTP is valid.

    HINT:If the authentication fails, ensure that the time on your smartphone is synchronized with the time on server.