Issue: When you try to authenticate using the Smartphone authenticator, the authentication fails.
Reason: This issue occurs if there is no Internet connection on the server that processes the smartphone authentication requests or when the authentication times-out.
Workaround: Perform one of the following:
Navigate to the Enrolled Authenticators screen and use the One-Time Password (OTP) that is generated for an authenticator to authenticate without any push notification.
Initiate the authentication again. Do not wait for the push notification. Instead open the app and tap Accept to accept the authentication request.