3.27 Voice OTP

The Voice OTP method enables you to authenticate using the OTP that is sent through the phone call to your registered phone number. You can use this OTP for authentication within a short duration. When you try to authenticate on any device, the specified OTP is compared with the OTP generated on the server. If both the OTPs are identical, you are authenticated successfully.

NOTE:If a phone number is not registered in the repository for a user profile, then the Voice OTP method is not enrolled automatically. However, you can manually enroll the Voice OTP method from the Your Enrolled Single Methods for sign in section, specify the phone number and click Save.

3.27.1 Enrolling the Voice OTP Authenticator

This authenticator enrolls automatically and you cannot remove it.

Click the Add icon in Your Enrolled Single Methods for sign in on the Authentication Methods page.
Click the Voice OTP icon in Available Methods for Enrollment.
(Optional) Specify the Display Name.
If your mobile phone number is registered in the LDAP repository, then the phone number is displayed. To override the registered phone number, specify the mobile number in Override Mobile Phone.

A message Please enter OTP is displayed.
Specify the verification code in Enter verification code to confirm the phone number is valid.
Click Save.

A message The "Voice OTP" authenticator has been saved is displayed.

NOTE:An administrator has the privilege to hide Override Mobile Phone and verification code to prevent users from providing new phone number that is not registered in the repository.

3.27.2 Testing the Voice OTP Authenticator

Click the Voice icon in Your Enrolled Single Methods for sign in.
Click Test Method.

A message OTP password sent, please specify is displayed.
Receive the call on your phone and listen to the voice OTP.
Specify the OTP in Password.

A message Test successful is displayed. If the specified OTP is invalid, a message Incorrect OTP password is displayed