2.29 Voice OTP

The Voice OTP method enables you to authenticate using the OTP that is sent through the phone call to your registered phone number. You can use this OTP for authentication within a short duration. When you try to authenticate on any device, the specified OTP is compared with the OTP generated on the server. If both the OTPs are identical, you are authenticated successfully.

NOTE:If a phone number is not registered in the repository for a user profile, then the Voice OTP method is not enrolled automatically. However, you can manually enroll the Voice OTP method from the Your Enrolled Single Methods for sign in section, specify the phone number and click Save.

2.29.1 Enrolling the Voice OTP Authenticator

This authenticator enrolls automatically and you cannot remove it.

  1. Click the Voice OTP icon in Add Authenticator.

  2. (Optional) Specify a comment related to voice OTP authenticator in Comment.

  3. (Optional) Select the preferred category from Category.

  4. Specify the mobile number in Phone number.

    A message Verification is sent to <phone number> is displayed.

    Receive the call on your phone and listen to the voice OTP.

  5. Specify the verification code in Enter verification code to confirm the phone number is valid.

  6. Click Save.

    A message Authenticator "Voice OTP" added is displayed.

NOTE:An administrator has the privilege to hide Phone number and verification code to prevent users from providing new phone number that is not registered in the repository.

2.29.2 Testing the Voice OTP Authenticator

  1. Click the Voice OTP icon in Enrolled Authenticators.

  2. Click Test.

  3. Receive the call on your phone and listen to the voice OTP.

  4. Specify the OTP in Password.

  5. Click Next.

    A message Authenticator "Voice OTP" passed the test is displayed. If the specified OTP is invalid, a message Incorrect answer, try again is displayed.