3.26 Voice

The Voice method initiates a call to your registered phone number. The phone call requests you to specify the PIN in the dial pad of your mobile to authenticate. When you try to authenticate on any device, the recorded PIN is compared with the actual PIN. If both PINs are identical, you are authenticated successfully.

3.26.1 Enrolling the Voice Authenticator

  1. Click the Add icon in Your Enrolled Single Methods for sign in on the Authentication Methods page.

  2. Click the Voice icon in Available Methods for Enrollment.

  3. (Optional) Specify the Display Name.

  4. Specify a PIN. The PIN must contain minimum 3 digits, by default.

  5. If your mobile phone number is registered in the LDAP repository, then the phone number is displayed. To override the registered phone number, specify the mobile number in Override Phone.

  6. Click Save.

    A message The "Voice" authenticator has been saved is displayed.

NOTE:An administrator has the privilege to hide Phone number to prevent users from providing new phone number that is not registered in the repository.

3.26.2 Testing the Voice Authenticator

  1. Click the Voice icon in Your Enrolled Single Methods for sign in.

  2. Click Test Method.

    A message Call has been initiated is displayed.

  3. Answer the call on your phone.

  4. Specify your PIN followed by a hash symbol (#) in the dial pad of your mobile phone.

    A message Test successful is displayed. If the specified PIN is invalid, a message Incorrect PIN is displayed.

WARNING:You will not receive any notification about the PIN expiration. The PIN expiration is set as 42 days, by default. You must sign in to the Self-Service Portal and change the PIN before it expires.