The SMS OTP method facilitates you to generate a single-use password or OTP and send it to the registered mobile number for authentication. You can use this OTP to authenticate within a short time frame.
NOTE:The OTP period is set to 120 seconds by default. An administrator has the privilege to change the OTP period.
To authenticate with the SMS method, perform the following steps:
Check your phone.
An SMS message with an OTP is sent to your phone.
Specify the OTP in Password.
Click Next.
If the OTP matches with the server generated OTP, the SMS OTP authentication is successful.
The following table describes the possible error messages along with the workaround for the SMS OTP authentication.
Table 4-11 SMS OTP authenticator - error messages
|
Error |
Possible Cause and Workaround |
|---|---|
|
Wrong answer |
The specified OTP is incorrect or is expired. Specify a valid OTP within the time frame. |
|
Cannot send OTP. User does not have a cell phone |
Your email address is not set in the profile of the repository. Contact your system administrator to add your phone number to the profile. |