The Smartphone method facilitates you to enroll and authenticate using the smartphone app. When you initiate the authentication, a push notification is sent to the app. You can accept the request and get authenticated.
To authenticate using the Smartphone method, perform the following steps:
If there is internet connection on your smartphone, open the smartphone app and accept the authentication request.
If there is no internet connection on your smartphone, perform the following steps:
Open the smartphone app.
Specify the OTP that you received on your smartphone app.
Click Next.
To authenticate with the Smartphone method using the offline authentication, perform the following steps:
Open the Advanced Authentication smartphone app.
Click Enrolled Authenticators from Menu in the smartphone app.
Specify the OTP from the smartphone app in Password.
Click Next.
If the OTP on the smartphone app matches with the server generated OTP, the authentication is successful.
The following table describes the possible error messages along with the workaround for the Smartphone authentication.
Table 7-9 Smartphone authenticator - error messages
|
Error |
Possible Cause and Workaround |
|---|---|
|
Auth rejected |
You have declined the authentication request. |
|
Wrong TOTP password |
You are using offline authentication and specified an incorrect TOTP password or the time on your smartphone is not synchronized. |
|
TOTP login is disabled |
You are using offline authentication and Geo-fencing is enabled. Contact the administrator for further assistance. |
|
<Your user name> has no authenticator for smartphone |
You have not enrolled the smartphone method. You must enroll the authenticator in the Self-Service portal or contact your helpdesk administrator. |