10.17 Security Questions

Security Questions method enables you to enroll answers to a pre-defined set of security questions. When you authenticate using security questions, Advanced Authentication prompts you the configured security questions or a subset of the security questions. You must answer the appropriate questions and based on the correctness of the answers, you are authenticated successfully.

To authenticate using the Security Questions method, perform the following steps:

  1. Specify the answer for the security question.

  2. Click Next.

  3. Repeat steps 1 to 2 for all the required security questions.

The following table describes the possible error messages along with the workaround for the Security Questions authentication.

Table 10-9 Security Questions authenticator - error messages

Error

Possible Cause and Workaround

Wrong answer

The answer that you have provided is incorrect. Specify the correct answer and try to authenticate again.

<Your user name> has no authenticator for TOTP

You have not enrolled the Security Questions method. You must enroll the authenticator in the Self-Service portal or contact your helpdesk administrator.