4.15 Security Questions

Security Questions method enables you to enroll answers to a pre-defined set of security questions. When you authenticate using security questions, Advanced Authentication prompts you the configured security questions or a subset of the security questions. You must answer the appropriate questions and based on the correctness of the answers, you are authenticated successfully.

To authenticate with the Security Questions method, perform the following steps:

  1. Specify your answer for the displayed security question.

  2. Click Next.

  3. Repeat steps 1 to 2 for all the security questions.

    If all the specified answers match with enrolled answers, the Security Questions authentication is successful.

The following table describes the possible error messages along with the workaround for the Security Questions authentication.

Table 4-9 Security Questions authenticator - error messages

Error

Possible Cause and Workaround

Wrong answer

The specified answer is incorrect. Specify the valid answer and try to authenticate again.

<Your user name> has no authenticator for Security Questions

You have not enrolled for Security Questions method. Enroll the authenticator on the Self-Service portal or contact your helpdesk administrator.