10.10 Fingerprint

The Fingerprint method enables you authenticate using your finger print. The fingerprint scanner captures the fingerprint. When you try to authenticate on an application, the recorded fingerprint is compared with the actual fingerprint. If the fingerprints match, you are authenticated successfully.

NOTE:To use the Fingerprint method for authentication, you must install the Advanced Authentication Device Service. For more information on Device Service, see the Advanced Authentication - Device Service guide.

To authenticate with the Fingerprint method, perform the following steps:

  1. Ensure that a fingerprint reader is connected to the required device.

  2. Place your finger on the reader when using a touch sensor or swipe your finger when using a swipe sensor.

    If the fingerprint matches with the enrolled fingerprint, the authentication is successful.

NOTE:Ensure to enroll the required fingers that are highlighted on the Add Fingerprint Authenticator page.

The following table describes the possible error messages along with the workaround for the Fingerprint authentication.

Table 10-5 Fingerprint authenticator - error messages

Error

Possible Cause and Workaround

Please connect a scanner

The reader is not connected properly.

Ensure that the reader is properly connected or try to connect it to a different USB slot.

Mismatch

There might be a mismatch in the fingerprints.

Ensure that you are using the same fingerprint that was enrolled and try to authenticate again.

<Your user name> has no authenticator for Fingerprint

You have not enrolled for Fingerprint.

You must enroll the authenticator in the Self-Service portal or contact your helpdesk administrator.