4.4 Email OTP

The Email OTP method enables you to authenticate using the one-time password (OTP) that is sent to the registered email address. When you try to authenticate on any device, the server sends an email to the registered email address with the OTP. You can use this OTP for single authentication within a short time frame.

To authenticate using the Email method, perform the following steps:

  1. Check your email. You will receive an email with an OTP.

  2. Specify the OTP from email in Password.

  3. Click Next.

    If the OTP matches with the server generated OTP, the Email OTP authentication is successful.

The following table describes the possible error messages along with the workarounds for the Email OTP authentication.

Table 4-2 Email authenticator - error messages

Error

Possible Cause and Workaround

Wrong answer

The specified OTP is incorrect or is expired. Try to specify a valid OTP within the time frame.

Cannot send OTP. User does not have an email

Your email address is not set in the profile of the repository. Contact your system administrator to add your email address to the profile.