7.7 Emergency Password

The Emergency Password method enables you to authenticate using a temporary password with the help of helpdesk administrator if you have lost a smart card or forgot your smart phone. The emergency password is valid for certain days and is set to 3 days by default. When you try to authenticate on any device, the submitted emergency password is compared with the enrolled password in the appliance. If the emergency passwords are identical, you are authenticated successfully.

To authenticate by using the Emergency Password method, perform the following steps:

  1. Specify the Emergency Password.

  2. Click Next.

    If the Emergency Password matches with the enrolled password, the Emergency Password authentication is successful.

The following table describes the possible error messages along with the workaround for the Emergency Password authentication.

Table 7-3 Emergency Password authenticator - error messages

Error

Possible Cause and Workaround

Wrong password

The specified emergency password is incorrect. Specify a valid emergency password and try to authenticate again.

<Your user name> has no authenticator for Emergency Password

You have not enrolled for Emergency Password method.

Enroll the authenticator on the Self-Service portal or contact your helpdesk administrator.