32.13 Error While Logging In to Salesforce

Issue: When users log in to Salesforce and succeed all configured methods of Advanced Authentication, an error message Single Sign-on error is displayed. This is due to an invalid SAML assertion configured in the Single Sign-On Settings of the Salesforce console.

Workaround: Perform the following steps:

  1. Navigate to Settings > Identity > Single Sign-On Settings in the Salesforce console.

  2. Set SAML Identity Type to Assertion contains the User’s Salesforce username.

  3. Specify IDPEmail in Attribute Name.

  4. Click Save.