3.6 Emergency Password

If a user forgets or loses a card, you as a helpdesk administrator can enroll a temporary password for the user. This Emergency Password helps the user to authenticate on a temporary basis.

3.6.1 Enrolling the Emergency Password

  1. Click the Emergency Password icon in the Helpdesk portal.

  2. (Optional) Specify a comment related to the Emergency Password authenticator in Comment.

  3. (Optional) Select the preferred category from Category.

  4. Specify Password and Confirmation in the appropriate fields.

  5. Check the Start date and End date when the authenticator is valid. If needed, you can change the date and time by clicking on the date. To change the time click Select Time icon. Click Select Date icon to change the date. The time is specified based on the browser's local time.

  6. You can also change the Maximum logins value (if applicable).

3.6.2 Testing the Emergency Password Authenticator

  1. Click the Emergency Password icon in the Enrolled authenticators section.

  2. Click Test.

  3. Specify the Emergency Password in Password.

  4. Click Next.

A message Authenticator Emergency Password passed the test is displayed.