5.9 Firefox Related Issues

This section contains the issues related to the Firefox browser.

5.9.1 Users Unable to Enroll the Card and FIDO U2F Methods on the Firefox Browser

Issue: On macOS, if users try to test the Card and U2F methods on the Self-Service portal using the Firefox browser, an error message is displayed. This issue occurs when NetIQ certificate is not available in the browser.

Workaround: Perform the following steps to run remove broken profile:

  1. Delete the Firefox user profile.

  2. Update Firefox.

  3. Open Firefox and recreate a profile.