5.2 Generic Issues

Issue: After users install a new browser and try to enroll or test a method, an error message Service is not available is displayed. This issue may occur for the services: Bluetooth, Card, Fingerprint, PKI, and FIDO U2F.

Reason: The Device Service sets the certificates aside during installation. As the browser is installed after the Device Service, the required certificates are inaccessible to the browser.

Workaround: Open a browser and access one of the following URLs based on the method to apply the appropriate certificate:

  • Buletooth: https://127.0.0.1:8440/api/v1/bluetooth/getdevices

  • Card: https://127.0.0.1:8440/api/v1/card/getmessage?nowait

  • Fingerprint: https://127.0.0.1:8442/api/v1/fingerprint/capture

  • PKI: https://127.0.0.1:8440/api/v1/pki/getmessage?nowait

  • FIDO U2F: https://127.0.0.1:8441/api/v1/fidou2f/abort