6.7 Unable to Log In Due to JSON Parsing Error

Issue: Users are unable to log in to a workstation because the debug log files of Windows Client contain the JSON syntax or parsing errors.


  1. The third-party software (for example, Citrix XenDesktop License Manager) uses the same 8082 port.

  2. An Advanced Authentication server's DNS name is specified in the discovery.host parameter instead of the IP address. Windows Client does not resolve the Advanced Authentication server's IP address.


  1. Change the default port by using the offline.port parameter, which is the cache service of Windows Client, in the C:\ProgramData\NetIQ\Windows Client\config.properties file to a free port.

  2. Set discovery.resolveAddr=false to disable resolving the IP address, which is disabled by default on Windows.