6.4 Endpoint Not Found

Issue: After installing the Windows Client and rebooting, the client reports Endpoint not found error and it is not possible to log in.

Reason: An endpoint for the client exists on the server or in the configuration file of the client.


  1. Remove the endpoint for the client on the server in the Endpoints section of the Administration portal (if the client exists).

  2. Boot in the Safe mode and remove the endpoint_id, endpoint_name, and the endpoint_secret parameters from C:\ProgramData\NetIQ\Windows Client\config.properties.

  3. Reboot the Windows operating system.