4.3 Authentication Agent Does Not Prompt the Restricted Browser for Authentication

Issue: When you initiate the authentication using Authentication Agent chain from one computer, the Authentication Agent on another computer does not prompt the restricted browser where you can pass the respective authentication chain.

Workaround: As a solution to this issue, perform the following:

  • Ensure that you have logged in to the computer, where the Authentication Agent is installed.

  • Ensure that Authentication Agent icon is displayed in the System Tray.

  • Place the mouse cursor on Authentication Agent icon in the System Tray and check whether the agent is logged in. If the agent is not logged in, double click the icon and authenticate. After successful log in to the agent, initiate the authentication from another computer using the Authentication Agent chain and try to authenticate with the agent.

4.3.1 Authentication Agent Does Not Respond During the Login Process

Issue: Sometimes, it is not possible to log in to the Authentication Agent because the agent does not respond during the login process. When you place the cursor over the Authentication Agent icon in the System Tray, a message Logon in progress is displayed.

Workaround: As a solution to this issue, perform the following:

  • When you boot your workstation, log in to Windows, and Windows Client is not installed, ensure that a restricted browser is prompted to authenticate to the Authentication Agent. You must not close the restricted browser without completing the authentication.

  • Double click the Authentication Agent icon in the System tray and pass the respective authentication chain to log in to the Authentication Agent.

  • If the restricted browser window is not prompted, ensure you have the appropriate configuration to discover the Advanced Authentication server and Daemon host.

    For more information on the preliminary settings of the authentication agent, see Configuring the Preliminary Settings.