3.20 Voice

The Voice method initiates a call to your registered phone number. The phone call requests you to specify the PIN in the dial pad of your mobile to authenticate. When you try to authenticate on any device, the recorded PIN is compared with the actual PIN. If both PINs are identical, you are authenticated successfully.

NOTE:If a phone number is not registered in the repository for a user profile, then the Voice method is not enrolled automatically. However, you can specify the phone number in the Add Authenticator section and click Save to enroll manually.

3.20.1 Enrolling the Voice Authenticator

  1. Click the Voice icon in Add Authenticator.

  2. Check whether a valid phone number is specified in Phone number.

  3. (Optional) Specify a comment related to Voice authenticator in Comment.

  4. (Optional) Select the preferred category from Category.

  5. Specify your PIN in PIN.

    The PIN must contain minimum 3 digits, by default.

  6. Click Save.

    A message Authenticator "Voice" added is displayed.

NOTE:An administrator has the privilege to hide Phone number to prevent users from providing new phone number that is not registered in the repository.

3.20.2 Testing the Voice Authenticator

  1. Click the Voice icon in Enrolled Authenticators.

  2. Click Test.

    A message Call has been initiated is displayed.

  3. Answer the call on your phone.

  4. Specify your PIN followed by a hash symbol (#) in the dial pad of your mobile phone.

    A message Authenticator "Voice" passed the test is displayed. If the specified PIN is invalid, a message Incorrect PIN is displayed.

WARNING:You will not receive any notification about the PIN expiration. The PIN expiration is set as 42 days, by default. You must sign in to the Self-Service Portal and change the PIN before it expires.