2.0 Logging in to the Helpdesk Administration Portal

To log in to the Advanced Authentication Helpdesk Administration portal, perform the following steps:

  1. Launch the URL https://<Advanced Authentication Server_ip>/helpdesk on your browser.

  2. Specify your user name.

  3. If the administrator has configured the Google reCAPTCHA option in the server configuration, you are prompted to go through the reCAPTCHA to prove that you are a human and not a robot. A series of images are displayed based on a specific criteria and you must select the appropriate images.

  4. Click Next.

  5. Specify your password and click Next.

  6. Specify name of the user that you are managing.

  7. Click Next.

  8. Specify the credentials of the user (if applicable).

  9. Select one of the available methods to manage.

You can change the language from the drop-down list on the upper right corner of the Advanced Authentication Helpdesk Administration portal.The supported languages are: Arabic, Canadian French, Chinese Simplified, Chinese Traditional, Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazilian), Russian, Spanish, Hebrew, and Swedish.