If a user forgets or loses a card, you as a helpdesk administrator can enroll a temporary password for the user. This Emergency Password helps the user to authenticate on a temporary basis.
Click the Emergency Password icon in the Helpdesk portal.
(Optional) Specify a comment related to the Emergency Password authenticator in Comment.
(Optional) Select the preferred category from Category.
Specify Password and Confirmation in the appropriate fields.
Check the Start date (UTC) and End date (UTC) when the authenticator is valid. You can change the dates if applicable.
You can also change the Maximum logons value (if applicable).
Click the Emergency Password icon in the Enrolled authenticators section.
Click Test.
Specify the Emergency Password in Password.
Click Next.
A message Authenticator Emergency Password passed the test is displayed.