3.3 Email OTP

The Email OTP method enables you to authenticate using the one-time password (OTP) that is sent to the registered email address. When you try to authenticate on any device, the server sends an email to the registered email address with the OTP. You can use this OTP for single authentication within a short time frame.

NOTE:If an email address is not registered in the repository for a user profile, then the Email OTP method is not enrolled automatically. However, you can specify the email address in the Add Authenticator section and click Save to enroll manually.

3.3.1 Enrolling the Email OTP Authenticator

This authenticator is enrolled automatically and you cannot remove it.

  1. Click the Email OTP icon in Add Authenticator.

  2. (Optional) Specify a comment related to Email OTP authenticator in Comment.

  3. (Optional) Select the preferred category from Category.

  4. Specify the email address in Email.

  5. Click Save.

    A message Authenticator "Email OTP" has been added is displayed.

NOTE:An administrator has the privilege to hide the Email to prevent users from providing new email address that is not registered in the repository.

3.3.2 Testing the Email OTP Authenticator

  1. Click the Email OTP icon in Enrolled Authenticators.

  2. Ensure that your email address (specified after the text The email address to which the OTP is sent to is) is valid. If the set email address in invalid, update the email address.

  3. Click Test.

    A message OTP password sent, please specify is displayed.

  4. Check your email. You must have received an email with the OTP.

  5. Specify the OTP in Password.

  6. Click Next.

    A message Authenticator "Email OTP" passed the test is displayed. If the provided OTP is invalid, a message Incorrect OTP password is displayed.