3.21 Voice OTP

The Voice OTP method enables you to authenticate using the OTP that is sent through the phone call to your registered phone number. You can use this OTP for authentication within a short duration. When you try to authenticate on any device, the specified OTP is compared with the OTP generated on the server. If both the OTPs are identical, you are authenticated successfully.

NOTE:If a phone number is not registered in the repository for a user profile, then the Voice OTP method is not enrolled automatically. However, you can manually enroll the Voice OTP method from the Add Authenticator section, specify the phone number and click Save.

3.21.1 Enrolling the Voice OTP Authenticator

This authenticator enrolls automatically and you cannot remove it.

  1. Click the Voice OTP icon in Add Authenticator.

  2. Check whether a valid phone number is specified in Phone number.

  3. (Optional) Specify a comment related to voice OTP authenticator in Comment.

  4. (Optional) Select the preferred category from Category.

  5. Receive the call on your phone and listen to the voice OTP.

  6. Specify the OTP in Password.

  7. Click Save.

    A message Authenticator "Voice OTP" added is displayed.

NOTE:An administrator has the privilege to hide Phone number to prevent users from providing new phone number that is not registered in the repository.

3.21.2 Testing the Voice OTP Authenticator

  1. Click the Voice OTP icon in Enrolled Authenticators.

  2. Click Test.

  3. Receive the call on your phone and listen to the voice OTP.

  4. Specify the OTP in Password.

  5. Click Next.

    A message Authenticator "Voice OTP" passed the test is displayed. If the specified OTP is invalid, a message Incorrect answer, try again is displayed.