4.3 Authentication Agent Does Not Prompt the Restricted Browser for Authentication

When you initiate the authentication using Authentication Agent chain from one computer, the Authentication Agent on another computer does not prompt the restricted browser where you can pass the respective authentication chain.

As a solution to this issue, perform the following:

  • Ensure that you have logged in to the computer, where the Authentication Agent is installed.

  • Ensure that Authentication Agent icon is displayed in the System Tray.

  • Place the mouse cursor on Authentication Agent icon in the System Tray and check whether the agent is logged in. If the agent is not logged in, double click the icon and authenticate. After successful log in to the agent, initiate the authentication from another computer using the Authentication Agent chain and try to authenticate with the agent.