6.3 One-Time Password Doesn’t Work

Description:

The generated one-time password doesn’t work.

Cause:

  1. There is a significant time drift between your smartphone and server.

  2. Authenticator is invalid or used not correctly.

Solution:

  1. Ensure that a time on your smartphone is synced with a time server. Ensure that you have a valid time zone specified on your smartphone.

  2. Contact your system administrator.